Zendesk MCP Server

A Model Context Protocol server for Zendesk.

This server provides a comprehensive integration with Zendesk. It offers:

• Tools for retrieving and managing Zendesk tickets and comments

• Specialized prompts for ticket analysis and response drafting

• Full access to the Zendesk Help Center articles as knowledge base

Setup

• build: uv venv && uv pip install -e . or uv build in short.

• setup zendesk credentials in .env file, refer to .env.example.

• configure in Claude desktop:

Related MCP server: Freshdesk MCP server

Resources

• zendesk://knowledge-base, get access to the whole help center articles.

Prompts

analyze-ticket

Analyze a Zendesk ticket and provide a detailed analysis of the ticket.

draft-ticket-respons

Draft a response to a Zendesk ticket.

Tools

get_ticket

Retrieve a Zendesk ticket by its ID

• Input:

  • ticket_id (integer): The ID of the ticket to retrieve

get_ticket_comments

Retrieve all comments for a Zendesk ticket by its ID

• Input:

  • ticket_id (integer): The ID of the ticket to get comments for

create_ticket_comment

Create a new comment on an existing Zendesk ticket

• Input:

  • ticket_id (integer): The ID of the ticket to comment on

  • comment (string): The comment text/content to add

  • public (boolean, optional): Whether the comment should be public (defaults to true)